Transformation

Digital Transformation

TOM, process redesign, automation, change management.

End-to-end transformation from target operating model (TOM) design to implementation. Process redesign, automation, and change management that sticks.

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What we do

Transformation services that drive measurable outcomes.

Target Operating Model (TOM)

Design the future state — structure, process, technology, people. From current state analysis to transition roadmap with governance checkpoints.

Deliverables

Current state assessment & pain point mapping
Target operating model design
Gap analysis & transition roadmap
Org design & RACI matrices

Process Redesign

Reengineer workflows for efficiency. Value stream mapping, bottleneck analysis, automation opportunities, and SOP creation.

Deliverables

Value stream maps (current + future state)
Process flow diagrams & swim lanes
Automation opportunity assessment
Standard operating procedures (SOPs)

Automation & Tooling

Identify and implement automation opportunities. RPA, workflow automation, integration platforms, and custom tooling.

Deliverables

Automation feasibility studies
Tool selection & vendor evaluation
Integration architecture design
Implementation & handoff documentation

Change Management

Stakeholder engagement, training programs, communication plans, and adoption tracking. Ensure transformation sticks.

Deliverables

Stakeholder analysis & engagement plan
Change impact assessments
Training programs & documentation
Adoption metrics & feedback loops

Our approach

Phased transformation from discovery to continuous optimization.

Discover

2-4 weeks

Stakeholder interviews (15-25 sessions)
Current state process documentation
Pain point & bottleneck identification
Quick wins identification

Design

4-6 weeks

Target operating model design
Process redesign & value stream mapping
Automation opportunity assessment
Technology selection & roadmap

Implement

12-24 weeks

Phased rollout with governance gates
Process implementation & SOP creation
Training & change management execution
Continuous monitoring & iteration

Optimize

Ongoing

Outcome measurement & KPI tracking
User feedback loops
Process refinement
Continuous improvement initiatives

Proof over promises

Real outcomes from transformation engagements. References available under NDA.

3Q → 6mo

Time-to-market acceleration by aligning operating model, product funding, and platform roadmap.

Hospitality

40%

Improvement in process cycle time via value stream optimization and automation.

Enterprise IT

85%

User adoption rate post-transformation through comprehensive change management.

Financial Services

Why NXGNT for digital transformation?

We don't stop at the blueprint. Most consultants deliver a transformation roadmap and exit. We stay through implementation — operating model through production code.

Evidence-first. Every recommendation backed by requirements analysis, approach rationale, and proof points. No hand-waving, no buzzwords.

Governance built in. We set up the PMO, RACI, and acceptance criteria needed to actually execute. Delivery discipline from day one.

Change management that sticks. 85% adoption rate through comprehensive stakeholder engagement, training programs, and feedback loops.

Ready to transform?

Let's design your target operating model and transformation roadmap.

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